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Landowners Developers / House Builders Contact

Complaints

Karen Wallis Law LLP wants to give you the best possible service. However, if at any point you become unhappy or concerned about the service provided then you should inform Karen immediately, so that she can do her best to resolve the problem. If you would like to make a formal complaint, then please address that complaint to Karen Wallis whose contact details are on our Home page, who will endeavour to resolve your complaint with you. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Legal Ombudsman contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

KAREN WALLIS LAW LLP

Dedicated Services:


• Landowners

• Developers & House Builders

 
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Karen Wallis Law LLP is a Limited Liability Partnership registered in England and Wales and is authorised and regulated by the Solicitors Regulation Authority [No. 494720].

Vat number 940 613 933.

A list of members is available for inspection at our office at the above address.

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